1. Data controller

The data controller is ALEXANDER S.A., registered in Greece, with registered office at Veria Railway Station, 59131 Veria, Greece, VAT number 095435287, GEMI 20905826000.

2. Data we may process

• contact details submitted by email, phone or website forms,
• company name, country, buyer type, product interest, packaging, annual volume, required certifications and RFQ message,
• files you choose to upload through contact or RFQ forms,
• technical visit data such as IP address, browser, device, pages viewed and visit duration, where permitted and according to cookie settings,
• security and operational logs required to protect and maintain the website.

3. Purposes

• responding to enquiries and commercial requests,
• managing B2B interest, specifications and product discussions,
• improving website security, performance and user experience,
• meeting legal obligations and protecting company rights,
• traffic analysis and content improvement where consent is required.

4. Legal bases

Processing may rely on pre-contractual steps, our legitimate interest in operating a secure and effective website, compliance with legal obligations and consent where required, especially for non-essential cookies or analytics technologies.

5. Cookies and analytics

The website uses necessary cookies for core functionality and, where allowed, cookies or similar technologies for analytics and content improvement. You can manage your choices through the cookie banner or website cookie settings.

6. Recipients

Data may be accessed by authorised company personnel and service providers supporting hosting, security, website maintenance, forms, email delivery, analytics or technical operations. These providers process data only for agreed purposes.

7. Retention

Data is kept only for as long as needed for the purpose collected, to manage an enquiry or business relationship, for security reasons and for periods required by applicable law.

8. Your rights

You may request access, correction, deletion, restriction, objection, portability where applicable and withdrawal of consent. Contact info@aqf.gr. You may also lodge a complaint with the Hellenic Data Protection Authority.

9. Security

We apply organisational and technical measures such as controlled access, secure system management, updates and website protection practices.

10. Changes

This policy may be updated when website functions, technologies or legal requirements change. The latest version is published on this page.